Take a Look at Our Answers to Frequently Asked Questions
As a free-user you can access the following features:
- Process up to 1 document per day;
- Access to only 12 tools;
- Free articles;
With a subscription instead, you'll unlock these awesome features:
- Up to unlimited documents processed per day;
- Up to 10GB of storage;
- Premium articles;
- Pro features like OCR, high compression and so on;
- No ads;
- Priority customer support;
We offer team plans for businesses and organisations that need more than 1 license.
You can check out the benefits of our Professional and Premium plans by visiting our Price page.
We do not offer free trials.
The reason being is that, sometimes, customers forget about their free-trial expiration.
For this reason, we don't offer free-trials. Though we offer a complete free account for which only your name and email are required.
Absolutely no.
No payment card is required if you register with the free account.
We accept the following:
- Visa Debit;
- Mastercard Debit;
- Visa Prepaid;
- Mastercard Prepaid;
- Visa credit;
- Mastercard credit;
- American Express;
Once you are logged into, just got to the section: My Profile -> Password.
Eventually, without being logged in, you can you the 'forgot password' functionality. It's accessible in the login page.
We have very basic system requirements.
To run smoothly our tools, we recommend you to work with the following browsers: Chrome, Firefox, Explorer +10 and Safari.
If at any point would you experience issues within the download screen, we recommend you to set your browser to Incognito mode.
The confirmation email should be delivered to your email account immediately.
Although, sometimes it may take some time.
If after 30 minutes nothing makes it into your inbox, check your Spam/Trash Folder or shoot us an email.
Yes, sure!
To convert a scanned PDF to an editable or another editable format, it is required OCR (Optical Character Recognition), a system that converts non-selectable and scanned text to office documents.
Since our last release, it is possible to make Scanned PDF to Office conversions.
Unfortunately, this is not entirely in our hands.
Processing speed depends on many factors, so the time that will take you to get your files converted will depend as well on your own Internet connection speed, the size of the selected files and, mostly, on how busy our servers are.
If you are not receiving the password reset email or do not remember your login email at all, please contact our support team.
Please check if your card is one that we accept.
When a transaction is declined, it could be due to one of the following reasons:
- International purchase: Some payment card companies will block international transactions if you don't inform them before purchasing.
- You’ve reached your credit limit or there’s a hold on your card. Please check with your payment card provider for more information.
- The information you entered does not match your payment card records, e.g., change of address.
- Your card has expired.